The " atelierlouparis.com " website provides Internet users with a presentation of the activity of the company Atelier Encontre, which specializes in the sale of frames and corrective lenses.

Access to the site https://www.atelierlouparis.com (hereinafter referred to as "atelierlouparis.com"), its consultation and its use are subject to the unreserved acceptance of these General Conditions of Use. The present conditions are concluded between, on the one hand, the company Atelier Lou Paris and on the other hand, the people wishing to make a purchase via the website of the company Atelier Lou Paris ( www.atelierlouparis.com ), hereinafter referred to as "Customer".

Any order placed on the Site necessarily implies the Customer's unreserved acceptance of these general conditions of sale.

The terms used below have, in these General Conditions, the following meaning:

“Customer”: refers to the Seller's co-contractor, who guarantees to have the quality of consumer as defined by French law and case law. As such, it is expressly provided that this Customer acts outside of any usual or commercial activity.

“Delivery”: refers to the first presentation of the Products ordered by the Customer to the delivery address indicated when ordering.

“Products”: designates all the products available on the Site.

“Site”: a group of web pages accessible from an Internet browser. The pages are linked together by links.

These conditions of sale apply to all sales concluded by the Seller and its Customers. The Customer acknowledges having read and accepted these conditions of sale.

The Customer undertakes to read these general terms and conditions carefully and to accept them before proceeding with payment for the Product order on the site.

The Seller recommends that Customers read the general terms and conditions with each new order, as the latest version of the terms applies to all new Product orders. Clicking the first button to place an order, then clicking the second button to confirm the said order, means that the customer acknowledges having read, understood, and accepted the general terms and conditions without restriction or condition.

Atelier Lou Paris reserves the right to modify, freely and at any time, the general conditions of use of “ atelierlouparis.com ”.

Any user who connects to " atelierlouparis.com " must regularly check the general conditions of use in order to be aware of any changes. The renewed use of the site as and when these General Conditions of Use are modified constitutes acceptance, by each user, of the General Conditions of Use in force.

To be able to buy the Product, the Customer must be at least 18 years old and have the legal capacity, or, if he is a minor, be able to justify the agreement of his legal representatives.

The Customer will be asked to provide information in order to identify him by completing the form provided on the site. The symbol (*) indicates the mandatory fields that must be completed so that the Seller can process the Customer's order. Customers can check the status of their orders on the Site. If necessary, some carriers' online tracking tools can be used to track the delivery. The Customer may also contact the Seller's sales department at any time by email via our contact form to obtain information on the status of his order.

The information provided by the Customer to the Seller when placing the order must be complete, accurate and up-to-date. The Seller reserves the right to ask the Customer to confirm, by any appropriate means, his identity, his eligibility and the information communicated.

By placing an order for glasses equipped with corrective lenses on the Site, the Customer certifies:

be over the age of 18, or failing that, have the authorization of a guardian or curator if they are incapacitated. be in possession of a valid medical prescription for glasses fitted with corrective lenses . This prescription may be entered directly by the customer or transmitted in the form of a prescription to Atelier Lou Paris (to establish the order). As long as Atelier Lou Paris has not received the medical prescription, delivery will be suspended.

5.1 Characteristics of the products

The Seller undertakes to present the essential characteristics of the Products (on the information sheets available on the Site) and the mandatory information that the Customer must receive under applicable law (in these General Conditions).

The Customer must read this information carefully before placing an order on the Site. Unless otherwise indicated on the Site, all Products sold by the Seller are new and comply with the European legislation in force and the standards applicable in France.

5.2. Order procedure

Product orders are placed directly on the Site. To place an order, the Customer must follow the steps described below (please note however that depending on the Customer's start page, the steps may differ slightly).

5.2.1. Product Selection and Purchase Options

The Customer must select the product(s) of his choice by clicking on the product(s) concerned, choosing the desired characteristics and quantities. Once the Product has been selected, the Product is placed in the Customer's basket. The latter can then add to his basket as many Products as he wishes.

5.2.2. Orders

Once the Products have been selected and added to their basket, the Customer must click on the basket and check that the content of their order is correct and contains no errors. If the Client has not already done so, he will then be asked to identify himself or to register or to continue as a guest.

Once the contents of the basket have been validated and the Customer has identified/registered, an automatically completed online form will be displayed to them summarizing the price, applicable taxes and, where applicable, delivery costs.

The Customer is requested to check the content of his order (including the quantity, characteristics and references of the Products ordered, the billing address, the means of payment and the price) before validating its content.

Thereafter, the Customer can proceed to the payment of the Products added in his basket by following the instructions appearing on the Site and provide all the information necessary for the invoicing and the Delivery of the Products. For Products for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.

The Customer must also select a delivery method.

5.2.3. Acknowledgment of receipt

A copy of the acknowledgment of receipt of the order is automatically sent to the Customer by email, provided that the email address provided via the registration form is correct.

The Seller does not send any order confirmation by post or fax.

5.2.4. Billing

During the ordering process, the Customer must enter the essential information for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the Customer's order to be processed by the Seller).

The Customer must clearly enter all the information relating to the Delivery, in particular the exact shipping address, as well as any access code to the Delivery address.

The Customer must specify the means of payment chosen.

Neither the order form that the Customer establishes online, nor the acknowledgment of receipt of the order that the Seller sends to the Customer by e-mail constitutes an invoice. Regardless of the method of order or payment used, the Customer will receive the original invoice upon Delivery of the Products, inside the package.

5.3. Date of the order

The date of the order is the date on which the Seller acknowledges receipt of the order. The deadlines indicated on the Site only take effect from this date.

5.4. Price

For all Products, the Customer will find on the Site prices displayed in euros, all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the Delivery address and the carrier or chosen mode of transport).

The prices can be modified at any time by the company Atelier Lou Paris, the prices displayed are only valid on the day of the order and have no effect for the future. Prices include value added tax (VAT) applicable on the day of the Order. Any change in the applicable VAT rate will automatically be passed on to the price of the products sold by Atelier Lou Paris.

5.5. Product Availability

The products presented on the " atelierlouparis.com " Site are valid as long as they are announced and within the limits of available stocks. Product availability is indicated on the Site.

In the event of a total or partial unavailability of products after placing the Order, the Customer will be informed by e-mail as soon as possible of the unavailability of the product and the cancellation of his Order.

In the event of cancellation of the Order: The Customer's Order will be refunded the price or the unavailable products as soon as possible and, at the latest, within thirty days from the notification of the unavailability. The refund will be made by the same means that the Customer used to pay for his order.

The unavailability of a Product is in principle indicated on the page of the Product concerned. Customers may be informed of the restocking of a Product by the Seller.

If the unavailability was not indicated at the time of the order, the Seller undertakes to inform the Customer without delay if the Product is unavailable.

The Seller may, at the Customer's request:

Either proceed to a partial shipment of the available Products initially, then to the shipment of the rest of the order when the other Products are available, subject to clear information concerning the additional transport costs which may be incurred, Or offer to ship all the Products at the same time as soon as the out-of-stock Products become available again, Or offer an alternative Product of equivalent quality and price, accepted by the Customer.

If the Customer decides to cancel his order for unavailable Products, he will obtain a refund of all sums paid for the unavailable Products within thirty (30) days of payment at the latest.

Products and articles remain the property of the company Atelier Lou Paris until full payment of their price, in accordance with this retention of title clause. However, risks are transferred to the Customer upon delivery.

The Customer can place an order on the atelierlouparis.com website and can pay by bank card. The customer guarantees that he has the necessary authorizations to use the method of payment he has chosen for his Order.

7.1 Security in payment transactions

Credit card payments are made using secure transactions provided by the Monetico service provider. In the context of payments by credit card, the company Atelier Lou does not have access to any data relating to the means of payment of the user. Payment is made directly to the bank. In order to ensure the security of payment by bank card on the atelierlouparis.com Site, the Customer must send Atelier Lou Paris the visual cryptogram (CVV) appearing on the back of the bank card used by the Customer.

7.2 Late or refused payment

If the bank refuses to debit a card or other means of payment, the Customer must contact the Customer Service of the Seller in order to pay for the order by any other valid means of payment.

For whatever reason, opposition, refusal or other, the transmission of the flow of money owed by the Customer would prove impossible, the order will be canceled and the sale automatically terminated.

Products ordered by the Customer in accordance with these T&Cs will be delivered to the address indicated by the Customer as the delivery address on the order concerned ("Delivery Address"). Atelier Lou Paris ships throughout France.

Standard delivery costs are included in the price, indicated to the customer before any payment, and only concern deliveries made in Metropolitan France.

In the event of delivery of a clearly and visibly damaged package, the customer must refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the Seller without delay, so that a new package can be prepared and then shipped upon receipt of the damaged package in return.

8.1 Apparent defect

The Customer undertakes to check the conformity of the Product with their order upon delivery. Any delivery error compared to the order or apparent defect must be reported within 7 days from the date of delivery. After this period, the Product will be deemed to have been received by the customer, who will no longer be able to claim a delivery error or an apparent defect.

8.2 Packaging

Products will be packaged in accordance with current transport standards, to ensure maximum protection for the Products during Delivery. Customers undertake to respect the same standards when returning Products.

8.3. Additional costs in case of non-receipt of the package by the customer

In the event of non-receipt of the package due to an error or omission on the part of the customer, an absence during the delivery attempt, or refusal to accept the package, the customer will be responsible for all additional costs as well as the costs related to the reshipment of the package incurred by Atelier Lou Paris to reroute the package.

The customer accepts that Atelier Lou Paris may deduct these additional costs from the total amount refundable to the customer in the event of order cancellation or return of merchandise. If the customer still wishes to receive the package after being informed of the additional costs, they must make payment for these costs before the company proceeds with reshipping the package.

8.4. Non-collection of package and absence of refund

In the event of delivery of the package to a relay point, post office, or any other collection location designated by the Customer, the Customer is obliged to collect their order within the time limits set by the carrier or delivery service.

If not collected within the indicated period, the package will be returned to the sender. No refund will be made, the return costs remaining at the Customer's expense. If the Customer wishes a new shipment, they will have to pay the reshipment fees.

9.1 Customer Service

Customer service for this Site is available Monday to Saturday from 10 am to 8 pm by email at the following address contact@atelierlouparis.com. The publisher undertakes to provide a response within 5 working days.

9.2 Right of Withdrawal

In accordance with Article L. 221-18 of the Consumer Code, the Customer has a period of at least 14 days from the day of receipt of the package containing the ordered Products to exercise their legal right of withdrawal without having to justify their decision. A Customer who has made a purchase on the atelierlouparis.com Site will have a period of 30 days from the day of receipt of the package.

The Customer exercising their right of withdrawal under the conditions provided for in this article in terms of deadlines and methods for returning products may obtain a refund for their returned order, in accordance with Article L221-24 of the Consumer Code. The refund will be made using the same payment method as for the initial transaction, unless the Customer expressly agrees to another refund method.

In accordance with the provisions of Article L121-20-2 of the Consumer Code, the Customer may in no case claim the exercise of any right of withdrawal for orders of all products clearly personalized or made to their specifications (e.g., prescription glasses).

To exercise this right, the Customer must inform Atelier Lou Paris of their intention to withdraw by contacting Atelier Lou Paris Customer Service within 30 days of the Order by email at the following address: contact@atelierlouparis.com.

All the Products sold on this Site are marketed in accordance with the laws and regulations in force and benefit from all the approvals necessary for their marketing. The mandatory displays required by the laws and regulations in force will be made on this Site, in particular in the summary estimate of the order and the description of each article.

In the event of a defect in a product purchased on this Site, in accordance with the provisions of the Civil Code relating to the legal protection of hidden defects, Customers must request an exchange or reimbursement within two years from the date of discovery of the defect, and in accordance with article L211-5 of the consumer code and according to the regulations, if the goods delivered do not meet the requirements, he will request replacement or reimbursement within a period of two years from receipt of said product, as the term is defined in the article above.

In order to exercise one of these rights, it is their responsibility to return the package to the address of the company's registered office: SARL Atelier Lou 183 Rue du Faubourg Saint Antoine, accompanied by an explanatory letter requesting reimbursement or 'exchange. The cost of sending the parcel (only in the latter case) will be reimbursed to the Customer by check or bank transfer within a maximum period of 30 days.

The objects acquired on this site benefit, in addition to the guarantee of hidden defects defined by the civil code and the guarantee of good conformity provided for by article L211-5 of the consumer code which are, if necessary, always applicable to them and which is defined above, the conventional guarantee provided by the seller, the deadline and the terms will be determined in accordance with the order. It is indicated in the estimate form sent in the form of a summary and in the instructions for use of each product.

(Article 1641 of the Civil Code) This warranty allows the customer who can prove the existence of hidden defects to choose between reimbursement of the price of the Product when returning the Product or non-reimbursement of part of the price. The latent defect being a defect of the thing which, under normal conditions of use, makes it unfit for the use for which it is intended and the obligation of conformity being understood as the delivery of the thing contractually agreed, the publisher of this site is not responsible, even within the framework of the conventional guarantee, for normal wear and tear of the products, accidental damage or damage resulting from abnormal use of the products.

The Seller's liability does not in any way imply the non-performance or poor performance by the customer of his contractual obligations, in particular when placing an order.

The Seller cannot be held responsible, or considered to have failed hereunder, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by case law. French courts and tribunals.

It is clearly indicated that the Seller does not control the websites linked directly or indirectly to this Website. Therefore, it takes no responsibility for the information displayed there. Links to third-party websites are provided for information only and no guarantee is given as to their content.

By entering their email address and postal code or by checking the box provided for this purpose, the Customer accepts that the Atelier Lou Company may send them, at a frequency and in a form that they will determine, a newsletter (letter of information) which may include information relating to the latter's activity.

The Customer will then become a subscriber to email and SMS communications from the Atelier Lou Paris Company and will be able to unsubscribe by clicking on a link provided for this purpose, present in each of the newsletters or by sending an SMS to STOP SMS, present in each text message.

Atelier Lou Paris provides a contact form for the Customer; you can also contact us at the following address: contact@atelierlouparis.com

In case of a dispute, please contact our mediator CM2C 49 rue de Ponthieu, 75008 Paris cm2c@cm2c.net or at 0189470014

Atelier Lou Paris company, as well as the brand and all illustrations, images and logotypes and all content appearing on the Site atelierlouparis.com (including but not limited to the General Terms of Use and these General Terms of Sale) are and shall remain the exclusive property of Atelier Lou Paris or the owner of the intellectual property rights concerned.

Consequently, the Client acknowledges that, in the absence of authorization, any total or partial copy and any dissemination or exploitation of one or more of these elements, even modified, will be liable to legal action taken against them by Atelier Lou Paris Company. This protection covers all textual and graphic content of the Site, as well as its structure, name and graphic charter.

15.1 Copyright and neighboring rights

All the elements constituting " atelierlouparis.com " (texts, graphics, software, photographs, images, sounds, plans, names, logos, brands, creations and various protectable works, databases, etc.) as well as the Site itself , is subject to French and international legislation on copyright and related rights to copyright, in particular articles L.122-4 and L.122-5 of the Intellectual Property Code. These elements are the exclusive property of the company Atelier Lou Paris, with the exception of elements produced by parties outside “ atelierlouparis.com ” who have not assigned their copyrights or related rights.

Consequently, the user of " atelierlouparis.com " undertakes in particular not to:

use or query "atelierlouparis.com" on behalf of or for the benefit of others, reproduce in number, for commercial or non-commercial purposes, creations, information, or photographs present on "atelierlouparis.com", integrate all or part of the content of "atelierlouparis.com" in a third party site, for commercial or non-commercial purposes, use a robot, in particular for exploration (spider), a search or recovery application for Internet sites or any other means making it possible to recover or index all or part of the content of "atelierlouparis.com", except in the case of express and prior authorization from Atelier Lou Paris. .

Any unauthorized use, reproduction, representation or adaptation of a page or an original form element of “ atelierlouparis.com ” constitutes an infringement engaging the civil and criminal liability of its author. It may also lead to a violation of image rights, personal rights or any other rights and regulations in force. The company Atelier Lou Paris reserves the right to exercise all legal remedies against persons who have not complied with the prohibitions contained in this article.

15.2. Database Producer Rights

Atelier Lou Paris is the producer of the database constituted by " atelierlouparis.com ", within the meaning of article L 341-1 and following of the Intellectual Property Code. Any unauthorized extraction or use of the content of the database may incur the civil and/or criminal liability of its author. The Atelier Lou Paris company reserves the right to take any legal action against those who do not respect this prohibition.

15.3. Trademark rights

The name and logo "Atelier Lou Paris" are registered trademarks belonging to the company Atelier Lou Paris. Any use of this brand – and any other brand owned by Atelier Lou Paris as a result of its use – without express authorization may incur the civil and/or criminal liability of its author. Atelier Lou Paris reserves the right to take all legal measures against those who violate its rights.

In accordance with the General Data Protection Regulation EU 2016/679 of April 27, 2016, and the French Data Protection Act of January 6, 1978, as amended, any individual concerned by the processing of personal data has the right to access their data, object to its use, rectify, erase, and data portability.

They also have the right to restrict the processing of their data, not to be subject to a decision based solely on automated processing, to lodge a complaint with the French National Commission for Data Protection and Liberties (CNIL), and to provide instructions regarding the fate of their data after their death.

To learn more about the processing of your data and the cookies placed on the site by Atelier Lou Paris, please consult our

legal notice page

In accordance with the provisions of Article L223-2 of the Consumer Code, the Customer is informed of their right to register on the cold calling opposition list. This registration allows the Customer not to be subject to commercial prospecting by telephone.

Any modification of the legislation or regulations in force, or any decision of a competent court to invalidate one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such a modification or decision does not in any way authorize the Customers to waive these General Conditions.